No-shows 14% → 6%
A group of 9 dental clinics, Netherlands
Reception staff were spending most of the day on the phone and the no-show rate was 14%. We built patient booking in Next.js on a Node.js API and PostgreSQL, with SMS and email reminders that carry confirm and reschedule links. The no-show rate fell from 14% to 6% over the first six months, and 58% of bookings were made online by month six. Discovery, then three phases; first release in week 15, at the end of the second phase.
Dental booking platform