[ CASE STUDY · HEALTHCARE ]
Cutting no-shows from 14% to 6% for a 9-clinic dental group
No-shows 14% → 6%
[ CONTEXT ]
Context.
A group of 9 dental clinics in the Netherlands took bookings by phone only. Reception spent most of the day on calls, and the no-show rate was 14%.
[ CONSTRAINTS ]
Constraints.
- Booking was by phone only.
- The clinics' practice-management system is reached through its export interface.
- Discovery, then three phases; first release in week 15, at the end of the second phase.
[ WHAT WE BUILT ]
What we built.
Patient booking in Next.js, on a Node.js API with PostgreSQL. Patients get SMS and email reminders with confirm and reschedule links. A nightly two-way sync with the clinics' practice-management system runs through its export interface.
[ OUTCOME ]
Outcome.
The no-show rate fell from 14% to 6% over the first six months. By month six, 58% of bookings were made online.
In week two they told us which of our ideas would not survive contact with the practice-management system. They were right, and it saved us a phase.
Tell us what you need built.
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