No-shows 14% → 6%
A 9-clinic dental group, Netherlands
Online booking with SMS and email reminders; the no-show rate fell from 14% to 6% in six months.
Dental booking platform[ PRODUCT ENGINEERING STUDIO ]
We build web platforms and mobile apps, and replace legacy systems, for companies of 50–500 people. Every project opens with a 2-week discovery and runs in fixed-price phases.
Who we
build for
Healthcare
Logistics
Field service
Retail
[ SERVICES ]
Founded in 2020, we are a studio of 17 people in Lviv. Whatever we build, it starts with the same discovery and runs in the same fixed-price phases.
Customer portals, booking and ordering systems, internal tools.
iOS and Android from one React Native codebase, offline-first where the work demands it.
Replace an ageing system one workflow at a time while it keeps running.
2020 year founded
27 projects shipped
4 projects in progress
60 days of free fixes after each phase
[ CASE STUDIES ]
Clients are anonymised at their request. The figures are their own.
No-shows 14% → 6%
Online booking with SMS and email reminders; the no-show rate fell from 14% to 6% in six months.
Dental booking platformInvoicing 9 days → 1 day
An offline app replaced paper job sheets, and invoicing went from 9 days to 1 day.
Field service app2 of 5 workflows moved, no downtime
A web application is taking over an ageing order system one workflow at a time, with zero hours of downtime so far.
Order system modernisation[ HOW WE WORK ]
Two weeks. We run discovery for a fixed €7,500 and hand over a clickable prototype of the riskiest flow, an architecture note and a phase plan with prices.
The build runs in phases of 6–10 weeks. Scope and price are fixed before each phase starts, and you see a demo every week. A new request goes into the next phase, priced separately.
Every phase is followed by 60 days of free fixes for defects in what it delivered.
phase: 2
length: 8 weeks # phases run 6–10 weeks
price: fixed # agreed before the phase starts
scope:
- online booking for all clinics
- SMS and email reminders
- reschedule link in every reminder
demo: every week
warranty: 60 days of free fixes
out_of_scope: goes into phase 3, priced separately
[ CLIENTS ]
We price the phase, not the hour.
In week two they told us which of our ideas would not survive contact with the practice-management system. They were right, and it saved us a phase.
Our technicians work in basements with no signal. The app was built for that from the first phase, not patched for it later.
Nothing was switched off until its replacement had run alongside it for a month.
We reply within 1 business day.