[ CASE STUDIES ]
Clients are anonymised at their request. The figures are their own.
[ THE WORK ]
No-shows 14% → 6%
March 2024 – October 2024 · 2 engineers, 1 designer, 1 delivery manager
Booking was by phone only, reception spent most of the day on calls, and the no-show rate was 14%.
The no-show rate fell from 14% to 6% over the first six months; 58% of bookings were made online by month six.
Dental booking platformInvoicing 9 days → 1 day
September 2024 – May 2025 · 3 engineers, 1 designer, 1 delivery manager
Paper job sheets were collected weekly, invoicing took 9 days after a job was finished, and basements and plant rooms have no signal.
Paper job sheets were eliminated, and invoicing went from 9 days to 1 day.
Field service app2 of 5 workflows moved, no downtime
May 2026 – present, in its 7th month · 3 engineers, 1 delivery manager
A Delphi desktop order system had been in use for about twenty years, and one person was left who could change it.
2 of 5 workflows have moved (quoting, then bookings) with zero hours of downtime; invoicing is next.
Order system modernisationWe reply within 1 business day.
